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At Skelza, we want you to shop with confidence. That’s why we offer a 14-day return policy on most products. If you’re not 100% satisfied with your purchase, you can return items easily and request a refund. Your satisfaction is our priority, and we aim to make your online shopping experience safe, smooth, and reliable.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery
- Products must be unused, undamaged, and in original packaging
- Proof of purchase (order number or invoice) is required
- Certain items (e.g. personal care, perishable goods, customized products) may not be eligible for return due to hygiene or safety reasons
2. How to Return a Product
To return an item:
- Contact our support team at info@skelza.com within 14 days of delivery
- Provide your order number and reason for return
- Follow the return instructions sent by our team
- Ship the product to our designated return address
We recommend using a trackable shipping service for safe returns.
3. Refund Policy
Once your return is received and inspected, your refund will be processed within 5–7 business days.
- Refunds are issued to the original payment method
- Shipping charges (if any) are non-refundable
- In case of damaged or incorrect products, full refunds or free replacements are offered
4. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost.
5. Exchange Policy
At this time, we do not offer direct exchanges. You may return your item and place a new order separately.
6. Cancellations
Orders can be canceled before they are shipped. Once shipped, you must follow the return process.
7. Contact Us
For all return or refund inquiries, reach out to:
📧 info@skelza.com
🕒 Our team responds within 24 hours to assist with your request.
Shop Online with Confidence – Skelza’s 14-Day Easy Returns & Fast Refunds
Enjoy secure shopping, fast delivery, and stress-free returns at Skelza — your trusted destination to buy online with peace of mind.